No cash refunds. Store credit only. Returns are processed once a week on Fridays.
Returns must be received by us within 10 days of delivery
3075 Heritage Hills Dr.
Springdale, AR 72762
FINAL SALE ITEMS (not eligible for return):
- Sale items
- Intimates (i.e. bodysuits)
If you are unsure if your return is eligible, text Customer Service (479) 966-9430.
Defective Merchandise needs to be reported by text message within 3 days of receipt (479) 966-9430.
- Returns can take up to 10 business days to process. Returns are processed once a week on Fridays.
- We do not provide return labels. Return shipping is at the customer’s expense. Once processed, you will receive an e-card to use on your next purchase. Store credits do not expire.
- We recommend purchasing shipping insurance when sending items back. We are not responsible for lost packages. Shipping fees are non-refundable.
- Returns that appear worn, have traces of makeup, deodorant, or perfumes will be refused, or charged a 40% restocking fee. All tags must be attached. No exception.
- You will be invoiced for the return shipping cost. If not paid within 7 days, items/order will be donated to charity.
- subject to refusal, or a 30% restocking fee. You will be notified by text, or email if we feel you have abused our Return Policy.
- We no longer have the ability to do exchanges. We recommend placing a new order for any items you want and sending back any return items to be processed for a store credit.
CANCELLING AN ORDER
- We are unable to cancel orders, or make changes to orders once they are in process. Please refer to our Return Policy to return those items.
By purchasing from Olive Trunk, you agree to these terms and conditions. Updated 1/31/22.